How does the collaboration work within the partner program?

This section explains how the collaboration between you and Clonable is structured and how responsibilities are divided within the partner program.

Who is responsible for communication with the end client?

As a partner, you are the primary point of contact for the client. You guide the project, discuss requirements and manage expectations throughout the internationalisation process. You remain responsible for the client relationship and the ongoing optimisation of the international website. Clonable supports you with product knowledge and technical expertise when needed.

When should Clonable be involved?

As a partner, you involve Clonable when technical questions, product-related issues or unexpected platform behaviour occur. In most situations you handle the day-to-day communication with the client and guide the implementation. Clonable provides additional expertise when more technical support is required. This ensures your client always has one clear point of contact.

Does the client communicate directly with Clonable?

No. As a partner, you remain the main contact for the client. All communication with Clonable runs through you. This keeps responsibilities clear and ensures a consistent client experience. Clonable supports you behind the scenes when technical expertise is needed.

What is expected from you as a partner?

As a partner, you position Clonable correctly and guide your clients through the internationalisation process. You configure the platform, manage communication and support optimisation. You also remain involved after launch to support further international growth. This ensures long-term success for your clients.

What can you expect from Clonable?

You can expect a stable platform that is continuously improved. Clonable provides documentation, technical support and product knowledge to help you succeed. When you encounter complex technical situations, the Clonable team will assist you. The goal is to support successful international growth for your clients.

How are responsibilities divided between Clonable, you and the client?

Clonable develops and maintains the platform. As a partner, you advise your clients, configure Clones and guide optimisation and growth. Your client provides input about markets, priorities and business goals. Together you work towards successful internationalisation.

Updated on: 16/03/2026